Privacy Policy
This Privacy Policy explains how Steel Carpet processes personal data when you use steelcarpetvolume.garden and related course services. It applies to visitors, registered users, and prospective learners. By using the site, you acknowledge that your information may be handled as described in this notice.
Data We Collect
We may collect identifiers and contact details, account and course registration information, payment-related records where needed, communications sent to us, and technical data such as device, browser, and usage information. We also process information that helps us manage enrolment, deliver course access, support learners, and maintain the security and performance of the site.
How We Collect Data
We receive personal data directly from you when you create an account, register for a course, submit forms, or contact us. We also collect data automatically through your use of the site, including log data and cookie-related information. In some cases, we receive limited information from payment processors, hosting providers, analytics services, or other operational partners acting on our instructions.
Cookie Types
We may use essential cookies to support core site functions, such as security, navigation, and session management. Preference cookies may remember selected settings, and analytics cookies may help us understand how the site is used so we can improve course delivery and site performance. Cookies may be session-based or persistent, depending on their purpose.
Cookie Controls
You can usually control cookies through your browser settings and, where available, through on-site preference tools. If you block or remove certain cookies, some features may not function as intended, including saved preferences, session continuity, or usage measurement. We do not rely on cookie settings to override legal or security-related processing that is necessary for the site to operate.
How We Use Data
We use personal data to create and manage accounts, provide access to professional development courses, process registrations and payments, communicate about enrolment or support matters, maintain site security, monitor performance, improve content and functionality, and meet legal or record-keeping obligations. We may also use data to prevent misuse, investigate incidents, and administer our business operations.
Service Providers
We may share personal data with service providers that help us host the site, process payments, send communications, analyse usage, support customer service, or deliver course-related functions. These parties are expected to use the data only for the services they provide to us and to apply appropriate safeguards. We do not authorise them to use personal data for their own unrelated purposes.
Legal Disclosure
We may disclose personal data where necessary to comply with legal obligations, enforce our terms, protect our rights, respond to lawful requests, or address security and fraud concerns. We may also share information in connection with a business transaction, such as a reorganisation or transfer of assets, subject to applicable legal requirements.
Your Rights
Subject to applicable law, you may ask to access your personal data, correct inaccurate information, object to certain processing, or request deletion where we are not required to keep the data. You may also ask us to review a privacy concern or explain how a specific category of data is used. Some requests may be limited where we must retain information for legal, security, or contractual reasons.
Requests and Verification
To make a privacy request, use the contact details in this policy and describe the information or action you are requesting. We may ask for enough information to verify your identity and locate the relevant records. If we cannot fully comply, we will explain the reason where appropriate and permitted by law.
Retention
We keep personal data for the period needed to provide the service, manage accounts, meet legal and accounting obligations, resolve disputes, and maintain security records. When data is no longer required, we delete it, anonymise it, or archive it where retention is still necessary for a lawful purpose. Retention periods may vary by record type and operational need.
Policy Changes
We may update this Privacy Policy from time to time to reflect changes in our services, processing practices, or legal requirements. The revised version will take effect when posted on the site unless a different effective date is stated. Where a change is material, we will take reasonable steps to draw attention to it.